Acceptable reasons for disputing tolls, fees, or penalties include:

(Examples of common valid reasons: )

• The vehicle was sold or transferred before the toll occurred.
  Proof of sale is required.
• The license plate or vehicle is not yours.
  (This may occur if a plate was misread)
• The vehicle was stolen.
  A police report is required.
• The registered owner of the vehicle is deceased.
  A death certificate is required.

Reasons a dispute will be denied:

The following are not valid reasons for disputing a toll, and the dispute will be denied:

• “I didn’t see the tolling signs.”
• “I thought the toll booth was closed.”
• “I didn’t know it was a toll bridge.”
• “Someone else was driving my car.”
• “I don’t agree with the toll amount.”

Double-check your license plate entry. Enter your license plate number exactly as it appears on the plate, letters and numbers only.

Do NOT include:

• the state name
• any words on the plate design
• spaces or dashes

You can pay your toll on the day of your crossing or anytime after your trip at:
https://csc.portofhoodriver.com/paytoll

If you do not pay online, an invoice will be mailed to the registered owner of the vehicle. Paying promptly online helps you avoid extra fees.

If a toll is not paid, the following process occurs:

• First Invoice: Sent automatically to the vehicle's registered owner and includes no fees. It is generally mailed within approximately 7–10 business days of your crossing. 
• Second Notice: Sent 30 days later and includes a $3 administrative fee.
• Third Notice: Sent 30 days after the second notice and includes an additional $25 late fee.
• Collections: If payment is not made within 30 days of the third notice, the account is transferred to collections.
• Oregon DMV Hold: For vehicles registered in Oregon, a hold will be placed on the vehicle’s registration, which is removed once payment is made.

If you received an invoice despite having a BreezeBy account, it’s likely due to outdated vehicle information, such as an unregistered or incorrect license plate. Another common reason is an insufficient account balance at the time of travel. Please check your account to ensure all vehicle details are current and that your balance meets the minimum threshold.

Yes, cash payments can be made at the Port office during regular business hours or through the dropbox located outside the main door of the Port office, which is accessible at any time. Envelopes are provided for dropbox payments. 

No, each vehicle must have its own transponder. Transponders are not transferable between vehicles. The transponder is linked to an individual license plate, so maintaining current vehicle details (plate, make, model, year) in your account ensures accurate tolling and prevents misbilling.

Toll rates are determined by the number of axles detected when your vehicle crosses the bridge. An incorrect charge may result from a misclassification or an issue with how your vehicle was read by the system. If you suspect an error, please contact the Port office directly.

Click here for transponder installation instructions.